Support Policy

Delivery all over the country

We deliver products all over Bangladesh via courier. Standard Delivery: If your delivery address is within Dhaka city, products will be delivered within 2 business days. If it is outside of Dhaka, then it will take 3–4 business days. If you order after 6 p.m., it will be considered an order for the next business day. We do not deliver products outside Bangladesh. You can make your purchases on the Leti Shop from anywhere in the world, but you can get delivery of the product only within Bangladesh.

Pre-ordering products from the United Kingdom and the United States is possible through our customer service. Prior to placing orders, delivery times will be provided.

Easy Replacement

For health and safety reasons, we do not replace makeup and health products, so please make sure when you receive the parcel. If you are not satisfied, please do not accept it and return it to the deliveryman. Any electronic product warranty will be valid, and we will honor the manufacturer’s warranty, so please provide the original receipt if you have one and allow the warranty policy time frame.

We provide a great customer experience each time you shop with your Leti Shop. If you are not satisfied with your purchase, we ensure a “Replacement Guarantee.” We will replace your purchased product if it has a manufacturer defect or is not the same one you ordered.

All you need to do is give us a call or drop us an email at within a period of 24 hours from the date of delivery. However, please return the product in its original packaging, unwashed and undamaged. Replacement of products is subject to inspection and checking by the Leti Shop team. Replacement is not possible if the product is burned, damaged by short circuit, or broken by the customer.


Safe payment option

We are committed to ensuring the security of your information. We maintain suitable physical, electronic, and managerial procedures to safeguard and secure your information by preventing unauthorized access. All credit card and debit card payments on the Leti Shop are processed through secure and trusted payment gateways. When you transact here, you pay at the payment page, which is integrated with your respected bank. So, your bank deals with your credit or debit card information. You can be assured that we offer you the highest standards of security currently available on the internet so as to ensure that your data and communications with us are private, safe, and secure.