Topbar Banner Topbar Banner Topbar Banner

FAQs

1. How can I place an order on Letishop?

To place an order on Letishop, simply follow these steps:

- Browse our website and select the desired products.

- Add the selected items to your shopping cart.

- Proceed to the checkout page and provide the necessary information, including your shipping address and payment details.

- Review your order summary and confirm your purchase.

- Once the order is successfully placed, you will receive a confirmation email with the details of your order.


2. What payment methods do you accept?

We offer a variety of convenient payment options, including:

- Credit and debit cards (Visa, Mastercard, American Express, etc.)

- Mobile banking (bKash, Rocket, etc.)

- Online payment gateways (such as PayPal)

- Cash on delivery (available for select locations)


3. Are the products on Letishop authentic?

Yes, we take pride in offering 100% authentic products sourced directly from reputable brands and suppliers. We have established partnerships with renowned brands to ensure that our customers receive genuine and high-quality products.


4. How long does it take to receive my order?

The delivery time depends on your location and the shipping method chosen during checkout. Generally, we strive to deliver your order within 2-7 business days within Bangladesh. However, please note that unforeseen circumstances, such as holidays or natural disasters, may cause slight delays.


5. Can I track my order?

Yes, we provide order tracking services to keep you updated on the progress of your delivery. Once your order is shipped, we will provide you with a tracking number. You can use this number to track your package through our website or the respective courier's website.


6. What if I receive a damaged or defective product?

We take utmost care in packaging and delivering your orders, but in the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately. We will guide you through the return and exchange process and ensure that a replacement or refund is provided as per our return policy.


7. Do you offer returns and exchanges?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you may request a return or exchange within a specified timeframe from the date of delivery. Please refer to our Returns and Exchanges page on our website for detailed instructions and eligibility criteria.


8. How can I contact Letishop customer service?

Our customer service team is available to assist you with any inquiries or concerns. You can reach us through the following channels:

- Phone: +8801780287070

- Email: hello@letishop.com.bd

- Live Chat: Visit our website and click on the live chat icon to chat with a representative during our business hours.


9. Can I cancel my order?

Yes, you can cancel your order if it has not been shipped. To cancel an order, please contact our customer service team as soon as possible with your order details. We will assist you in the cancellation process and initiate a refund if applicable.


10. Do you offer international shipping?

Currently, we primarily cater to customers within Bangladesh. However, we are continuously working towards expanding our services, and international shipping may be available in the future. Stay updated by following our website and social media channels for the latest news and updates.


11. What is Letishop?

Letishop is a thriving e-commerce platform in Bangladesh that offers a wide range of products to cater to various needs. It provides a convenient online shopping experience, allowing customers to browse and purchase products from the comfort of their homes. Letishop aims to deliver high-quality products and exceptional service to its customers, ensuring their satisfaction and well-being.


12. Who is the Founder of Letishop?

The Founder and Managing Director of Letishop is A. F. M. Rokan Uddin. With a vision to transform the e-commerce landscape in Bangladesh, he established Letishop to provide customers with access to a diverse range of products and exceptional shopping experiences.


13. What is Letishop called?

Letishop is also known as "Leti Shop." The name "Leti Shop" is derived from the combination of "Leti" and "Shop," representing the platform's dedication to providing a wide range of products for customers to shop conveniently.


14. When was Letishop established?

Letishop was established on 3rd November, 2022. Since its inception, it has steadily grown to become a prominent e-commerce platform in Bangladesh, offering a comprehensive selection of products to meet the diverse needs and preferences of its customers.


15. What type of products are available on Letishop?

Letishop offers a wide array of products across various categories to cater to different aspects of life. Some of the product categories available on Letishop include:

- Beauty care products

- Health and wellness products

- Baby care products

- Home decor items

- Hair care products

- Personal care products

- Fishing products

- Makeup and skincare products


These categories encompass an extensive range of products, ensuring that customers have ample choices to fulfill their specific requirements. Letishop partners with renowned brands and suppliers, such as Cerave, Lysi, Dalan, Cetaphil, Dove, Sace Lady, and many more, to ensure the availability of authentic and high-quality products for its customers.

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you and provide you with a delightful shopping experience at Letishop.

Welcome to Letishop

a rapidly growing e-commerce platform in Bangladesh that has been revolutionizing the way people shop for various products since its establishment on 3rd November, 2022. Founded and led by A. F. M. Rokan Uddin, a visionary entrepreneur with a passion for enhancing the lives of customers, Letishop has emerged as a trusted destination for a wide range of products catering to beauty care, health and wellness, baby care, home decor, hair care, personal care, fishing, and makeup and skincare needs.

At Letishop, we believe that everyone deserves access to high-quality products that promote well-being, self-care, and a fulfilling lifestyle. That's why we have meticulously curated an extensive collection of products from renowned brands and suppliers, ensuring that our customers have access to the best health and wellness offerings available in Bangladesh. Through strategic partnerships with leading brands like Cerave, Lysi, Dalan, Cetaphil, Dove, Sace Lady, and many more, we have solidified our position as one of the premier e-commerce platforms specializing in health care and wellness products in the country.

Our dedication to customer satisfaction is unwavering, and we strive to provide a seamless shopping experience that exceeds expectations. Our user-friendly website, letishop.com.bd, serves as a digital haven where customers can effortlessly browse through an expansive range of products and make informed purchasing decisions. With a wide selection of beauty care products, health and wellness essentials, baby care necessities, home decor items, hair care solutions, personal care products, fishing gear, and makeup and skincare items, Letishop caters to the diverse needs of individuals and families across Bangladesh.

Located at the heart of Dhaka, our headquarters on Asad Avenue, Mohammadpur serves as the hub for our operations. It is here that our dedicated team works tirelessly to ensure the smooth functioning of Letishop, from managing inventory and logistics to providing exceptional customer service. Speaking of which, our customer service team is always ready to assist you with any inquiries or concerns. You can reach out to us via email at hello@letishop.com.bd or contact our customer service phone number at +8801780287070. We take pride in our prompt and personalized assistance, ensuring that every customer receives the attention and support they deserve.

At Letishop, we believe that shopping is more than just a transaction; it's an experience. We are committed to fostering a community where individuals can discover new products, make informed choices, and embark on a journey towards a healthier, happier lifestyle. By combining convenience, quality, and affordability, we aim to empower our customers to take charge of their well-being and indulge in self-care.

Join us on this exciting journey as we continue to expand our offerings, forge new partnerships, and remain at the forefront of the e-commerce industry in Bangladesh. Letishop is more than just a platform; it's a destination that encapsulates the spirit of empowerment, self-expression, and holistic wellness. We invite you to explore our website, experience our exceptional service, and embark on a shopping experience like no other.

Letishop - Where Health, Beauty, and Wellness Meet!